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A Happy Zappos Customer Says:

"Dear Zappos: OMG! I checked my email. OH GOODY! A tracking number for UPS! I LOVE those. It's so cool to watch your little box be scanned here, there, and everywhere. It makes my package special. People actually KNOW where it is! Hey, I don't always know where my cat is until she jumps on my head! So this is a BIG DEAL... After I ordered, I started panicking thinking, "OH NO! IT'S TOO LATE! THEY'LL NEVER GET HERE IN TIME FOR SANTA TO PUT THEM UNDER THE TREE!!!" Well, OK. The kid picked them out, so they're not a surprise really. I guess it'll be all right. My bad. Time caught up with me... Hold on. Climax of the story coming... The tracking number reported that my little box had been DELIVERED! WHAT? Delivered? How could that be? I just ordered it, like, five minutes ago. OK, it was really last night, BUT it was kinda LATE last night... NO WAY! I ask my beloved spouse, "Honey, could there be a package on the front porch?" His reply. "No, but there's one under your desk." And... it was... OMG! The Dr. Marten's boots I had ordered for my little Goth baby! Well, everyone lives happily ever after. The darling boy is already clomping around the house in some wicked kicks. Mama doesn't have to fret any longer about the bad Santa scenario. (And it's one less thing to wrap!) AND ZAPPOS RULES! Thanks to all your folks in the great Commonwealth of Kentucky. Thanks to your hardworking folks everywhere else. Customer service is becoming lamentably more difficult to find. It means everything in the end. I can buy what I want anywhere in the world thanks to the Internet. Of course, I'm going to spend my money where I feel well treated and respected. Thank you. Oh, wait... I didn't get to see the cutie pie UPS driver!!! No fair!"

Yvette N., Dec 29, 2007

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