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A Happy Zappos Customer Says:

"Thank you VERY much, Oh Anonymous Zappos Customer Loyalty Team Member! I am MUCH impressed by your EXCELLENT customer service! I have received both of the additional e-mail messages regarding this exchange and will proceed as directed. Last time, my shoes arrived overnight, amazing me greatly. And to see this repeated is a real gift. The shoes are ones I ordered to wear to my husband's funeral at Arlington National Cemetery, as I owned only flats (not formal enough for the occasion) and sneakers (likewise). These looked as though they would be comfortable enough to wear for a mile or so walk behind the horse-drawn caisson, which will bear my husband's flag-draped remains to the grave site. I mention this not to be melodramatic, but to let you know that sometimes, your efforts in caring for your customers in a prompt, courteous, and professional manner can come at a time when those things are very important. Thanks again. (widow of Dr. WHS, Colonel US Army (retired))"

Lynne S., Dec 1, 2008

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