"Mr. Zappos, Just wanted you all to know that Zappos REALLY is the best online shoe store. Your return policy exceeds anyone's expectations. Zappos rules!!! I just wanted to tell you what a wonderful discovery you have been. My husband and I wanted to get some quality shoes that would protect our feet. We searched stores in our large metropolitan area but found little choice, lack of our sizes and the disadvantage of being only allowed brief try-on. Then we discovered Zappos. We have ordered, received and returned quite a few pairs in our search for the perfect fit. For that we feel equally guilty and grateful. Without your wonderful service we would not have been able to find the shoes we needed. Thank you and know that we are both spreading the word about your terrific business. Thank you. All arrived today as promised. I do appreciate your companys' ability to deliver as promised; time and time again. WOW! Lessons to be learned here for many, many national and international companies. Sincerely, Betty K. "
, Apr 11, 2007
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