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A Happy Zappos Customer Says:

"I have worked in contact centers for 10 years now. I was a Sales Manager for a retail catlg and am currently a Customer Service Manager for a financial institution's 24 hour banking contact center. Both companies take pride in their strive to Service the customers above their expectations. It has been my observation (through shopping with Zappos) that the representatives and managers for the companies I speak of could learn a few things about service from Zappos' way of doing business. Every single representative I have spoken to has been a delight! The email responses from Zappos are timely and personal - which I appreciate greatly. The merchandise is excellent... and if I don't find it to work- the return policy is like none other. I will continue to order from Zappos whenever I am in need for your products and I will continue to mention your site to every friend/family member I speak to in need of shoes! Thank you for your excellent service- you truly set yourself above the rest! It has been noticed. Thank you, Aubrey"

Aubrey W, Jan 3, 2009

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