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A Happy Zappos Customer Says:

"Hello, Now that I have discovered how to use Zappos, I keep wondering about the people who designed and built this company. It seems that in a day and age where receiving customer service is about as pleasant as eating a cactus sandwich, Zappos is throwing a banquet of fine food to its customers. I'm ecstatic and stunned to receive a replacement pair of shoes that is courtesy of Zappos. It was not the company's fault that the shoe got ruined on my first outing in them, but I thought I would see if they could help me out so I could still have a beautiful pair of shoes. As I sit here and ponder why I'm so thrilled, I realize that maybe it isn't so much about having the shoes as it is that I felt treated with respect and courtesy from each of you. And that Zappos was willing to honor a request that they rightfully could have declined. So whoever they are who formed this company and whoever those of you are who implement their policies and procedures with utmost courtesy and professionalism, please extend my warm thanks and compliments to them. None of you will ever know some of the personal struggles and tragic stories of your customers, but sit at your computers and know that the way you do your jobs makes a difference to those of us out here buying shoes! Sincerely, "

Judy E., Jul 11, 2009

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