"I'm a new customer to Zappos and am incredulous at the unmatched service your company provides! I ordered two Fossil purses, but returned them both and the ordering and return processes were unbelievably fast and easy! I've never seen anything like it in the online retail business. But the really incredible thing was when I ordered the third purse, a Brighton (which I love), on a Wednesday evening and it arrived before noon on Thursday the next day!! Besides the thousands of products you offer, one of your best features are the multi-views of the product so that I can really see it in detail - I love that! I'm already advertising for you to friends and family - free shipping both ways, (no tax in my state!), price protection, return policy, helpful/courteous/pleasant live-chat folks and a philosophy that the customer comes first. You are really a trail-blazer in providing genuine, sincere customer service the right way. And you are well-deserving of the praise in all these testimonials! Many thanks from a new loyal customer!"
, Nov 23, 2007
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