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A Happy Zappos Customer Says:

"Hello, Thanks very much for the great customer service. This was my first time ordering through your company. I order two pairs of shoes and it was necessary to return one pair that was too small. I was delighted with: - Your flexible return policy. - The ability to print off a return address label from your Web site - The fact that the return shipping was paid. - Receiving an e-mail message confirming my authorization to make the return. - The e-mail message that I just received confirming that you had received my return package and credited my credit card. I have seldom received such great service when it was necessary to make a return. Most online companies handle the sale fairly well, but a return is much more difficult. You've gained a loyal customer. "

, May 9, 2006

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