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A Happy Zappos Customer Says:

"Tuesday, my husband and I went to every mall in the Richmond, Virginia area looking for a pair of shoes for our 15 month old son. We did not want the typical Stride Rite shoe, and were looking for something that you do not see too many babies wearing. After an eight hour venture, my husband finally decided to look on line to see what was offered. I was a little hesitant to order on line since I couldn't tell how the shoe would fit or looked on our son. We made our purchase at about 8:00 p.m. e.s.t. and were expecting our order to be here by Friday. I thought that there was not anyway that we could get overnight shipping since we placed our order so late, but was I ever wrong. I received a confirmation email stating that the products had already been shipped and gave my tracking number. When I checked the status with UPS, I was shocked to see that the order was already in Richmond. I received the order at about 1:00p.m. e.s.t. I just wanted to let everyone know that my husband and I will no longer shop in shoes stores, only online at Zappos.com. We placed an order and received it less than 24 hours later. I am not sure what you all are doing, but whatever it is, PLEASE keep it up! The shoes are perfect. I could not have asked for anything better. I hope that this email is shared with all the hard working employees who help get my order together. Once again, thank you very much for the promptness and accuracy of my order. We are a five member family who will now buy all of our shoes for Zappos.com. Keep up the good work!!!"

, Mar 12, 2007

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