"Even before I get my order, I want to send a big thank you to Zappos. In today's environment, it seems to have become "normal" for customers to have to endure glitches, rude behavior, and sometimes plain incompetence. None of those describes any part of the Zappos supply chain. Your inventory is exceptional; your website is very user-friendly; the speed with which you deliver is astonishing. In sum, Zappos is simply without peer when it comes to customer service. "
Michelle T., Nov 15, 2008
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