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A Happy Zappos Customer Says:

"I just wanted to take the time to say THANK YOU! I am extremely impressed with the manner in which you handled my first transaction. A little back ground...I have two little girls and the 'world comes to an end' if one gets something new and/or special, and the other one doesn't. Monday their grandparents bought my youngest girl a new pair of shoes that flash ('sparkle shoes' my oldest calls them), but they were unable to find the same flashing shoes in a larger size for my oldest girl. Needless to say, this situation was not acceptable with my oldest daughter (...cue a lot of screaming and fighting over a silly pair of shoes...). We searched everywhere to find similar shoes for my oldest daughter, to no avail. For some reason the universe is out to destroy my sanity and we could not find any 'sparkle shoes' for her. So I went online as a last resort, as I didn't want to have to wait 5-7 more days to receive the shoes. I found Zappos.com and was impressed by the selection of sizes and shoes available for kids, not to mention at a reasonable price. So I bought the shoes on Wednesday and was expecting to receive them no earlier than the following Monday, which, in my 2 year old daughter’s mind was sometime in the next millennium! To my surprise, I received an email stating my order was upgraded to a faster shipping method for FREE and was going to be processed and shipped later in the day on Wednesday. To my daughter’s delight I just received my tracking information and discovered that my order was shipped overnight to us and would be delivered by 3pm on Thursday. We will be receiving her new 'sparkle shoes' about 24 hours after I placed the order online. THANK YOU! You have, at the very least, made a little girl extremely happy and earned a customer for life. It’s amazing how much free shipping (even standard ground) can motivate someone to use your site, but to go ahead and upgrade to overnight shipping at no charge...Wow. It may sound strange that something so small could prompt me to write this letter, but it was a huge deal for me, my sanity, and a 2 year old little girl. THANK YOU!"

George B., Aug 6, 2008

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