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A Happy Zappos Customer Says:

"Hello! I just wanted to thank you for one of the best customer service experiences I've had in a long time! I placed my order online and realized I'd forgotten to upgrade my shipping so my order would arrive before I left to go out of town. I called the call center this afternoon and spoke a courteous and professional gentleman named Christopher. When I explained my dilemma he quickly explained my options and actually upgraded my shipping to next-day for free! This above and beyond experience made my day. I will certainly be shopping with Zappos in the future and will absolutely recommend it to my friends and family. In a time where even adequate customer service is hard to come by, this experience with Christopher shines far above the rest. Thank you, thank you, thank you! "

Leah W, Feb 16, 2009

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