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A Happy Zappos Customer Says:

"I wasn't familiar with your site prior to a client buying me a gift certificate to purchase "something" from your site. I appreciate you changing my mailing status to priority, because it was a gesture that was unexpected and initiated without me asking. Thank you very much for a job well done and I know I will be more inclined to order from you in the future since you exemplified excellent customer service. Thank you."

, Mar 12, 2008

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