"I cannot tell you how pleasantly surprised I was when my local florist delivered a get well bouquet to my home. When I read the card it brought such amazement to my heart that a company like Zappos would send a bouquet. I had ordered for my husband and was trying to get him some good walking shoes. He has a high arch and I need shoes with a good support system. So I ordered a variety of Ecco shoes thinking one or two would be right. When I called customer service to get a return label, the lady told me she could connect me to someone to help with the high arch problem. I just explained that I was just home from back surgery and I did not feel well enough to make those decisions today. I told her thank you and I would reorder later, then to my joy, the beautiful bouquet came. I just want to say thank you from the bottom of my heart. This is the kind of company I will continue to deal with. Not just for the flowers, but for the way you are treated as a customer. Your customer service is beyond belief. Thank you again. Sincerely, "
Lynette N., Jun 14, 2009
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