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A Happy Zappos Customer Says:

"I would like to let you know how much we appreciate the superb service and customer friendly website you operate. Buying shoes on line is difficult at best and the one thing that always makes me stop is the cost of shipping back and forth. Zappos has taken that concern out of the equation for on line shopping for shoes. Your site gives us quality pictures of what the product looks like from all angles. Almost like being there. So you have a great website and free shipping, add to this you have a terrific, friendly, I have time for the customer staff. It has been a pleasure to speak with every person on the phone when I have a question. I just wanted to let you know that and to let them know that also. So many businesses that I need to contact are not as friendly and interested in making their customer happy. Your people are very personal and friendly. Please keep up the good work. Thanks for taking the time to read this. "

Helen W., Jan 12, 2007

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