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A Happy Zappos Customer Says:

"Dear Zappos, I'm *astounded* by your wonderful service. I ordered my new shoes late afternoon on inauguration day and they showed up at my front door the 21st, early afternoon. With free shipping! I only had purchased from Zappos once or twice before, but you've really got me hooked now. Thanks so much. "

Bob W., Feb 13, 2009

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