"Zappos! Wow! I placed a shoe order on 5/14 at 8:45pm. I did standard shipping which was free (which was amazing anyways); I then received an email that said my shipping had been upgraded. I thought, wow, how nice. I was SHOCKED when I got home at 5/15 at 6pm and my shoes were there!!! That is incredible. Your customer service went above and beyond and I am thrilled. I will spread the word to whoever will listen to me. Thank you for an excellent experience! Very sincerely, "
Anne W., May 20, 2009
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