"I want to commend you for the service my family received on this order. My 6-year-old grandson didn't like the color of the slippers I picked out for him for Christmas :>[ . We went back to Zappos and shopped for a replacement gift. He selected tennis shoes. The whole return process was painless and fun and he got his new shoes the next day! Local stores need to watch out for Zappos! I'm tired of cranky employees with minimal stock. Thanks again for a fine shopping experience. You're putting customer satisfaction back in the equation. "
Kay C., Feb 12, 2007
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