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A Happy Zappos Customer Says:

"Wow!! I just talked with your customer service department regarding shipping on an order I was placing online. That's got to be one of the best CS calls I've had. She was friendly, informative, appreciated the concern I had & reassured me, and sounded like she worked at the happiest place around (no... not Disneyland!). It made me want to work there! Really though, if this is a representation of all your reps, I am totally impressed. In this day & age, CS seems to diminish every year. Keep up the great work & hiring practices. FYI - this was the first time I ordered from Zappos and this will definitely be added to my favorites list for future online purchases. Have a wonderful weekend!"

, Mar 24, 2008

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