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"I am just writing to say that I have really enjoyed my experience with Zappos.com. Your company is great and I have bought about 5 pairs of shoes from you in the past couple of years. You have competitive prices and great customer service. Thank you for the email informing me that my shoes will be shipped to me faster than originally promised. I recently saw a feature on your company on the Oprah show and I was very impressed with your CEO and your company. I love the mentality you have and appreciate that you take pride in customer service, as so many companies are letting it slip through the cracks. I will continue to buy my shoes with your company and tell my friends and family about you. Thanks again! "
Diane G., Oct 27, 2008
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