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A Happy Zappos Customer Says:

"Okay, now you guys are stating to freak me out. I ordered a pair of replacement boots for my grandson last night MST after 8PM, he got his boots today MST after 3pm. Do you have a store in Denver… or does the same person who takes my order, go out to the warehouse to pick out the shoes, pack them, and then gets whisked off to the airport, get on a waiting plane, fly the shoes to Denver, then get into a waiting UPS van to bring the shoes to my house? Since I know you don't have a store in Denver, then it has to be the other way. I know she must be tired. I won't order anything tonight, but she had better rest up because I have overtime on my next paycheck and I will be in touch. All of this silliness just to say thank you Zappos for being who you are: "A service company that happens to sell shoes.""

, Feb 22, 2008

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