"Hello Customer Service and Shipping People, I've been a Zappos customer for at least 5 years now, and I've never had a problem, which has to be some kind of record unto itself. However, I just had to take a moment to write and thank you for OUTSTANDING service on the shoes I just ordered from you guys. I placed the order late last night - I actually thought it was after midnight, but as it turns out it went through around 11:30. And lo and behold, with standard shipping, my shoes arrived hours ago. Amazing! That is so awesome. I know it's standard for Zappos to upgrade free shipping to overnight when possible, but I assumed that ordering at midnight couldn't possibly mean my shoes would arrive by noon. I am so very pleasantly surprised, and you have made a loyal customer even more loyal. "
Adele C., Jul 14, 2009
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