"You have successfully accomplished what NO other Internet store has - you totally blew my mind! After seeing my pair of Earth shoes (that I bought from Zappos), my husband wanted a pair. So - Tues night (after 8:00pm EST) I placed the order. Did not get a chance to check my emails on Wed. but on my way home from work I called - my husband tells me he is WEARING the new shoes I ordered less than 24 hrs prior!! When I got home, I checked my email - I found your note telling me that my order had been upgraded to next day delivery - as a thank you! Less than 2 hours after I placed the order, your team had them shipped. Now THAT is a mind-blower!!!! I do 90% of my shopping via Internet & I have NEVER seen this kind of service. I am proud to say you are now my one and ONLY Internet shoe store. I still can't believe that we rec'd this order so fast. It was as if you shipped them before I even ordered them! The fact that you care enough about your customers to go this extra mi le to "WOW" them is something you don't see much anymore. I can promise you that I WILL tell all my friends and family about Zappos! Thank you for making my day! "
Kathy M., Jan 29, 2007
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