"I received an item that was not what I expected. It was not the fault of your site. It was a handbag that was more ornate and heavier than I expected, but your site allowed me to see it as best as possible. I actually wasn't positive about ordering it, but I felt confident that I could return it if I really wanted to and with your free shipping and return policy - I had nothing to loose! I followed your instructions for returning it and within 2 days, I received an email that I would receive credit in full. I commend your excellent customer service, your totally-user-friendly website and instructions, and everything about your company. You are THE BEST and I will highly recommend Zappos.com to everyone. Thank you for such an enjoyable worry-free shopping experience! "
Susan B., Mar 25, 2008
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