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A Happy Zappos Customer Says:

"Dear customer service at Zappos and the entire Zappos team, Thank you so much for your help!!! My little brother bought himself the classic slip-on Vans, charcoal size 7.5 with my account and my mom’s credit card last week. When he received them this week, they fit him too exact. I told him I would take care of it and get him 8.5 size shoes. I called the Zappos 1-800 number on the 20th and told the gentleman if I could return the shoes and get them in size 8.5 instead. He told me that usually you have to make another order and just return the first order but since it is the holiday, he was going to go ahead and just ship the shoes and if I could return the original within two weeks. I already had the shoes in the box with the prepaid label ready when I called so I had them shipped that same day. Amazingly my little brother received the new shoe order so quickly! I am very pleased and amazed at the great service as well as the great speed that Zappos works with. This is the 4th order I have made with Zappos and I have been happy with each of them (even the speed at which I was refunded for the Pumas we did not keep). I always mention Zappos to family and friends who speak of getting new shoes or need shoes urgently for a wedding or other special event. Keep up the good work and I will surly keep buying from you guys whether it is soccer, casual or dress shoes I need!!! Thanks again an I hope you all have a wonderful holiday and a happy new year! With much Love and care, "

Oscar M., Jan 12, 2007

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