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A Happy Zappos Customer Says:

"I just wanted to drop you a line to express my feelings on your return dept...I couldn't believe how quickly you took care of my return...A few days ago I sent back a pair of shoes that where too tight for me...It wasn't your shoes but my feet that have gotten alittle wider. Today I got a email from you stating you received the shoes and have already started processing my refund...we do a lot of shopping online and this is the first time we have ever had such a quick response. Also your free return shipping is a first for me...whenever I talk to anyone about buying shoes online, I'll be sure to tell them about my great experience with your company...I am looking forward to doing business with you again...my wife shops with your company a lot and will continue to do so...you have great quality shoes... Sincerely...Ed and Sue M. "

Ed M., Jul 25, 2006

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