"Zappos Customer Service, I am pleased to hear that my order will ship sooner than expected. This is the first order I have placed on your website and my initial impression is that customer satisfaction is very important to your company. I have worked in the customer service area for a telecommunications company for many years and although I primarily work with internal customers, the service I provide to them also impacts external customers. My customer service expectations are high as a result of my experience in the field. Thanks and keep up the good work! "
Ann L., Mar 22, 2008
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