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A Happy Zappos Customer Says:

"I just needed to send a big thank you to your company. I was a first time shopper at Zappos. The sandals I ordered were too big. I called, received a new pair even before I had a chance to return the first incorrect sized pair. Sometimes, shopping on the internet is a hassle particularly if one needs to return the item. I am extremely pleased with this store/site and will definitely recommend to friends/family as well as shop here again. I had a no hassle return/exchange which even surpassed my expectations. Thank you for such wonderful customer service which is extremely hard to find these days particularly on the internet. Good job. "

Patty P, Feb 18, 2009

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