"I love your store and your customer service is the BEST. What a refreshing change from the norm! My first experience was with children's shoes - after dragging my 4 and 6 year olds boys through stores for a day, I couldn't find shoes for them. I was discouraged and tired. I found ones I liked on Zappos, got them the next day, loved them. So much easier! I have since ordered several pairs of shoes for myself and have been very satisfied with everything about my experiences with Zappos. I love the instant gratification of getting your shoes the next day with the free shipping - AND the free returns! Amazing. All stores should operate like this one. GREAT JOB ZAPPOS!"
Karen, Jan 12, 2008
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