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A Happy Zappos Customer Says:

"Hi, Just wanted you to know how much I appreciate your customer-friendly business! Every contact in every aspect that I have had with Zappos has been a pleasant one! Your customer service reps go the extra mile to find styles, be accommodating, friendly and it is just such a rare pleasure in this day and age, I felt compelled to let you know you are doing a great job. I called the 800 number today for a return label and loved your welcome greeting from changing employees! I can tell you must have excellent upper management that knows the value of treating your employees with compassion, understanding and compliments! I myself own a small business and emphasize customer service...treat your employees like you want them to treat your customers, works every time...anyway, kudos to you, great job, keep it up and thank you for making me feel like an appreciated customer...I will gladly spend my money with you when I find something I like! Cheers, Knoxville, Tennessee "

Patty K., Apr 19, 2007

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