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"I was watching Oprah Winfrey the other day and just wanted to write to Zappos and commend your efforts in great customer service. Going that extra mile is something that other businesses across America can take note. Your CEO mentioned that he was just tired of bad customer service and I agree with him. I am admired by what drives your company and am encouraged to use that same tone with my company. Thanks for the leadership and P.S. I love the parades!!! "
Brandon, Feb 2, 2009
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