"Thank you so much for the outstanding customer service. My aunt had attempted to get me this gift certificate as a Christmas gift and she made a slight mistake in the ordering, so the certificate became attached to her e-mail. It was her error, but you came to the rescue and fixed this issue with ease. I recently purchased two pair of shoes from your site and was thrilled with ease of navigation on the website, the tremendous selection, the speed in delivery (even over the holidays!), and the quality of the shoes themselves. I have been telling everyone I know about your site and this service experience with my gift certificate will only serve to enhance my already brimming enthusiasm for Zappos. After a recent, less than positive customer service experience involving a gift certificate with another online vendor, I can tell you that not all customer service departments follow your model. You should be proud of yourselves and I am delighted to continue to do business with you! Sincerely, "
Lynn H., Jan 12, 2008
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