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A Happy Zappos Customer Says:

"I ordered Converse All-Stars for my daughter for Christmas. Days later they were on my doorstep. Meanwhile, my daughter complained that her old All-Stars were hurting her feet. I concluded that they were too small, so on Christmas morning I told her I was going to exchange the new shoes for a larger size. A couple of days later I initiated the exchange, only to have my daughter announce that now the old shoes were perfectly comfortable and she wanted to keep the new shoes after all. It was too late to stop the new shipment, and sure enough, it arrived a couple of days later. With holidays and house guests and taking two trips out of town, I didn't get around to returning the new shipment until today, Jan. 8. I fully expected to hear from Zappos reminding me that I owed them a pair of shoes, but that didn't happen. During the whole experience, with problems created entirely by me, I got nothing but cheerful helpfulness from the customer service folks on the phone, and lightning-fast service from the shipping department. Not to mention that Zappos absorbed the extra shipping expenses. I can't say enough good things about Zappos' customer service. Raleigh, NC "

Joyce M., Jan 19, 2007

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