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A Happy Zappos Customer Says:

"Dear Zappos Customer Service: I just wanted to tell you how pleased I am with your service. Yesterday at about 3 pm CST I placed an order for a pair of Columbia boots. Not only did I get the usual free shipping, but I was able to take advantage of Columbia's special offer on free express shipping. I kid you not, my boots arrived on my door step about 20 minutes ago, only 22 hours after I ordered them! Due to the recent snow in the Midwest, I've been trying to find a new pair of boots. I shopped at two shoe warehouses in our area, but found a very limited selection. Then I remembered Zappos and checked out the amazing number of boots you have in stock and on sale! (I could kick myself for not looking there first). My boots fit great and were reasonably priced. Add to that the lightening speed by which they were delivered and you have a very satisfied customer! Thank You! "

Theresa R., Jan 29, 2007

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