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A Happy Zappos Customer Says:

"A Hurricane Katrina victim wanted to express her thanks: Thank you so very much for this trust and consideration given all that I'm dealing with right now. It's truly not like me to be more organized--- and I promised to continue to look around to be positive that there's nothing still here. The mail was so erratic for months after the storm -- it still is sometimes. But, again, I thought I had taken care of returning the shoes back then since so many of them didn't really fit properly. I was so desperate to have something to wear that would accommodate some of the foot problems I have -- and so few stores were even open. I had hoped I could come up with something from Zappos & ordered more selections than I might have usually. I am in the process of trying to find a more permanent place to stay and, again, will continue to search thru my belongings currently in storage to see if possibly they're still here. If they pop up, I will contact you immediately & see what can be done to ship them back right away!! As I have said many times before --- your company is one of the best I have EVER done business with! And I have referred people to your site more times than I can begin to count & I'd be glad to provide a testimonial letter or statement if that would ever be useful to you. To me, this is one more example of what a great company Zappos is. Not everyone is as understanding as your company is regarding the complex problems and confusion that continues since Katrina affected our area so dramatically. Lord help us if we get hit with anything else this upcoming hurricane season!! Thank you for taking into consideration the unusual situation that I am dealing with right now. You have no idea how truly grateful I am to you! Sincerely, Cathy F G"

Cathy G, Apr 8, 2006

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