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A Happy Zappos Customer Says:

"Hi, I am an advertising junior at the University of Minnesota and in my interactive advertising class we had a guest speaker that brought up Zappos and how you guys are on things like Twitter, but despite all the "interactive" advertising they talked about, it all came back to Zappos' customer service. I am a firm believer of going out of my way to letting people know when they do good. Therefore, I just wanted to let you know, your word-of-mouth advertising is awesome. I came home and made a Zappos account and plan on shopping here in the future because of the responses I heard from my class. Thank you for keeping good customer service alive!"

, Feb 4, 2009

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