"I was so thrilled with my order; I just had to sit down and write you and let you know about it. Being in Customer Service myself, we too often hear the bad things, but not the good. The customer service was incredible right from the beginning. I spoke to your rep who was efficient and knowledgeable. He processed my order immediately (there was a note on the style that I got the last pair of boots (Ugg Le Uptown) and I was delighted. My 11 year old daughter was also delighted when they arrived. They are a Christmas present, but we didn't know if they would be available. In addition, I placed my order way past the shipping deadline on Wednesday yet I still received my order yesterday (Thursday)!! NOW THAT’S INCREDIBLE!!! I just wanted to let you know what a pleasure it was (and will be) ordering from your company. A friend had nothing but good things to say about you, and I agree whole heartedly with her and plan on ordering as much as I can from your sight. Thank you for making my 1st ZAPPOS shopping experience a joy!! Have a wonderful holiday season... you certainly deserve it!!! Thank you again, "
Eileen M.S., Dec 24, 2007
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