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A Happy Zappos Customer Says:

"Dear Zappos, Thanks very much for sending out the replacement pair of shoes. I truly appreciate Zappos' customer service and general approach to doing business. I already tell people what a great store/site you have and talk it up every chance I get. In a time when so many businesses completely lack customer service yours is a refreshing and welcome exception to the rule. I think the way you do business is the way business should be done. And, again, I sincerely appreciate it. Thanks. "

Paul S., Aug 1, 2007

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