"Dear Zappos Customer Service Personnel, I just wanted to take a moment to thank you for your fabulous and speedy service. It is a true pleasure to order items and have them arrive the next day free of charge. I don't have much time to shop (kids, house, job, etc) and being able to shop online and get almost the same service as I would get at a department store is fantastic. I actually think ordering from you is better than the stores because I don't have to wait for my size, wait at the register, etc. Well, I won't take up anymore of your valuable time. I just wanted to say thank you and let you know how much your service is appreciated. Sincerely, A loyal Zappos customer"
Michelle P., Jul 30, 2007
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