"Regardless of how busy I am, I had to sent you a note to tell you that you are by far the best online company. I just purchased 7 pairs of shoes. Unfortunately, I had to return 5 pairs. You made the return so easy and gave me the refund promptly. Every pair of shoes that I ever buy in the future will be from Zappos. The best part of your business is the "My Account" feature that I can track all of my transactions with you. I also love the "My Favorites" convenience. You have got a winner. ."
Rene J, Sep 18, 2007
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