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A Happy Zappos Customer Says:

"Seriously, you guys make order fulfillment look like a science. In the past 4 days I've placed 2 separate orders. I've already received both orders. And even crazier, the order I placed at 7:30 last night, was delivered at 1:30 today! Nobody does that. You guys have a customer for life. I oversee a fairly large order fulfillment environment, and I know the importance of treating the customer right. If a customer asked us to do something like this, I would seriously hit them up for a small fortune to get their packages there next day. The fact that I didn't pay a cent (technically speaking of course) and I got my shoes within 18 hours, it's almost in the realm of unfathomable. Honestly, keep up the good work. This has been the topic of conversation in my office all day. Unfortunately I had to send my first order back, because I screwed up on what I ordered. But to get a new pair of shoes the next day, I can't tell you what that means. "

Tim K., May 20, 2009

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