"Dear Zappos, Wow, just when I thought Zappos.com service couldn't get any better, you outdo yourselves. The order I placed after 6:00 pm (CDT) yesterday is on a UPS truck for delivery to me today! Incredible, amazing, fantastic - there aren't enough superlatives to describe your service. I tell everyone I know about your company - even the UPS guy that delivered my last pair of shoes. He said he has a difficult time finding shoes in his size and was going to check out your website when he got off work. Even when I have to return an order, the return process is fast and easy - and free! I'm hooked. Sincerely, "
Patti L., Apr 9, 2008
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