"Just wanted to let you know that Zappos is my FAVORITE place to shop!!! I can't imagine how you could improve your service! I ordered something from "another" website on March 23rd, and after almost a week later I still have not even gotten a shipping notification! We are going on vacation April 3rd and I wanted the product for that reason, but they haven't even shipped it yet! I still don't know how you can get my order to me so fast, and without shipping charges!! When I contacted "the other place" and asked why it wasn't even shipped yet, they sent me an email telling me that I should have paid an extra $7.99 for express mail if I needed it that soon. Well I learned a lesson the hard way, I should have ordered from Zappos in the first place. You have the best selection of shoes (and I am a shoe-aholic) and I'm happy to see that you are expanding your product line to apparel too. Keep up the good work, and I’m telling everyone I know about your awesome service! I just had to let you know. Thank you, "
Amy Y., Apr 11, 2007
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