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A Happy Zappos Customer Says:

"Dear Zappos Management, I want to express my appreciation for your unprecedented customer service. You certainly have a new customer in me and though I cannot afford to buy often, I will certainly shop with your company first! I was so excited to find a retailer of your caliber that I shared my experience with my friends. Several of them have emailed back to say they have either already ordered or are shopping your site. Thanks so much and please keep it up... you guys are THE BEST. Sincerely, "

Kathy B., Dec 22, 2007

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