"So many people only contact Customer Service to complain, but I wanted to express my gratitude for an outstanding experience. I placed my order on-line. I was happy to see you offered free shipping. Being that the holidays were so close, and the Uggs I ordered were to be a gift, I was worried about receiving my package in a timely manner. I called the Customer Service number and was greeted by a friendly and professional representative named Holly who assured me that I would receive my package the in no time. This morning, I arrived at work and found the Zappos box on my desk. What a pleasant surprise. It was a fantastic experience from start to finish and I will enthusiastically refer my friends and family to your website. Thank you Zappos!! "
Shannon Y., Dec 27, 2006
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