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A Happy Zappos Customer Says:

"Thank you for such great service!!! My boots arrived as quickly as promised, actually earlier than I expected. Regretfully, I seriously misjudged the size I needed and was forced to return them. Yet there again, you EXCEL in service excellence!!! The return process was very clear and with the forms you provided, I was able to take the boots to the local UPS store the same night that I received the boots! You have won a permanent customer!!! THANK YOU! "

Michael W., Nov 16, 2007

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