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A Happy Zappos Customer Says:

"I have never experienced personal service like your staff offered to me yesterday. I ordered an incorrect size and changed to the correct size by e-mail. I was immediately responded to by your staff assuring me my request had been taken care of, the required steps taken to make sure I wasn't charged twice, and an updated copy of my order showing the correct size. Your assistance as well as your graciousness will long be remembered by this customer. Sincerely, "

Kaaren T., May 25, 2008

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