"Dear Zappos, My wife and I are totally freaked out by you. She ordered our daughter a pair of shoes at 11 pm the other night. They were sitting on our doorstep at noon the next day. What is wrong with you people? How is that even possible? Seriously, just wanted to thank you for the great service. We do pretty much all of our shoe shopping through your company. The prices and shipping are great. The return policy is extremely easy and flexible. Thank you very much. Best, Jason & Amy K."
Jason K., Feb 12, 2007
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