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A Happy Zappos Customer Says:

"Today, I could have ordered my shoes from several places and saved a few dollars. But I didn't. That's because of all the things you pointed out in your shipping notification e-mail. Customer service is what it's all about, and Zappos rules. And here's the kicker--when I need to get in touch with someone at Zappos, I get a REAL human being; a very nice and helpful human being-- ALWAYS. That counts the most. Thank you for not letting your phone system attempt to do it all."

, Mar 13, 2007

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