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A Happy Zappos Customer Says:

"Dear Zappos, I just wanted to compliment you on the excellent speed and accuracy of your checkout system. You have managed to strike the perfect balance between speed (2 clicks, was it?) and accuracy (not the scary one-click system where they likely have the wrong information). I just had to reach out and say, “Yes! You got it right!” because so few online retailers understand how to make this system quick and painless. There's nothing more painful than entering and re-entering shipping and billing information over and over or endlessly reviewing your order and shipping speed choices. Well done! Thanks, "

Molly, Nov 2, 2007

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