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A Happy Zappos Customer Says:

"A big THANK YOU for handling my recent problem with my Clarks shoes -- the soles simply cracked and crumbled -- which really surprised me. Too often you hear only complaints; however, I feel good, positive comments should also be told. Nevertheless, I was really surprised and happy to receive my new pair as a replacement last week!! Thank you, again, for your efficient and most satisfactory manner in which you handled my complaint!! I will certainly continue to use and recommend Clarks shoes!! Yours truly, "

Theresa M.R., Sep 29, 2007

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